Customer service

Good customer service is sometimes hard to find. If you get treated well you go back there. Today I needed to buy some bolt cutters, not the sort of thing an IT engineer needs often, in fact I can't think of the last time I needed a set. As I only had about 10 "snips" to make to remove some old cable basket it was going to be an expensive tool. As I was getting a price from the shop I remarked that it was going to be a wasted purchase for the 10 minutes work. "just take them as its only round the corner, make sure they're back by the time we close up today" the chap on the counter replied. Thats what brings customers back.